At The Herbal Tea Co, we appreciate your business and want to ensure your satisfaction with our products. To provide clarity regarding returns, please review our policy:

Unopened Products

If you have had a change of heart, you can return unopened and unused items within 30 days of the delivery date for a refund. Ensure the item is in its original packaging for eligibility.

Opened Products

Regrettably, we cannot accept returns for opened or used items due to hygiene considerations.

How to Initiate a Return

Should you wish to return an item, kindly request a return by sending an email to support@theherbalteaco.com. Include the order number in the email subject. Please be aware that the cost of return shipping is the responsibility of the customer.

Refund Process

Upon receipt and inspection of the unopened item in its original condition, we will process your refund. Please note that original shipping charges are non-refundable. Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Exchanges

We do not offer direct exchanges. If you desire a different item, please initiate a return as outlined in our policy and proceed with a new order.

Questions

Should you have any questions or require further assistance, feel free to reach out to us at support@theherbalteaco.com

Thank you for choosing The Herbal Tea Co. We value your business and appreciate your understanding of our return policy.

This policy does not affect your statutory rights under applicable consumer protection laws.