Return Policy

At The Herbal Tea Co, we appreciate your business and want to ensure your satisfaction with our products. To provide clarity regarding returns, please review our policy:

Unopened Products: If you have had a change of heart, you can return unopened and unused items within 30 days of purchase for a refund. Ensure the item is in its original packaging for eligibility.

Opened Products: Regrettably, we cannot accept returns for opened or used items due to hygiene considerations.

How to Initiate a Return: Should you wish to return an item, kindly request a return by sending an email to Include the order number in the email subject. Please be aware that the cost of return shipping is the responsibility of the customer.

Refund Process: Upon receipt and inspection of the unopened item in its original condition, we will process your refund. Please note that original shipping charges are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Exchanges: We do not offer direct exchanges. If you desire a different item, please initiate a return as outlined in our policy and proceed with a new order.

Should you have any questions or require further assistance, feel free to reach out to us at

Thank you for choosing The Herbal Tea Co. We value your business and appreciate your understanding of our return policy.