At The Herbal Tea Co, we appreciate your business and want to ensure your satisfaction with our products. To provide clarity regarding returns, please review our policy:

Unopened Products: If you have had a change of heart, you can return unopened and unused items within 30 days of purchase for a refund. Ensure the item is in its original packaging for eligibility.

Opened Products: Regrettably, we cannot accept returns for opened or used items due to hygiene considerations.

How to Initiate a Return: Should you wish to return an item, kindly request a return by sending an email to support@theherbalteaco.com. Include the order number in the email subject. Please be aware that the cost of return shipping is the responsibility of the customer.

Refund Process: Upon receipt and inspection of the unopened item in its original condition, we will process your refund. Please note that original shipping charges are non-refundable.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Exchanges: We do not offer direct exchanges. If you desire a different item, please initiate a return as outlined in our policy and proceed with a new order.

Should you have any questions or require further assistance, feel free to reach out to us at support@theherbalteaco.com

Thank you for choosing The Herbal Tea Co. We value your business and appreciate your understanding of our return policy.