At The Herbal Tea Co, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our website and related services. By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address.
  • Order Details: Products purchased, payment method (processed securely via third-party providers).
  • Device & Usage Data: IP address, browser type, pages visited, time spent on site.
  • Cookies & Tracking Technologies: Used to improve your experience and analyze site performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order or inquiries
  • Improve our website and services
  • Send promotional emails (only with your consent)
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share it with:

  • Service Providers: Shopify (e-commerce platform), payment processors (e.g., Stripe, PayPal), shipping carriers.
  • Legal Authorities: If required by law or to protect our rights.

Each third-party provider has its own privacy policy.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

5. Your Rights

Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), including:

  • Access to your personal data
  • Correction or deletion of your data
  • Restriction or objection to processing
  • Data portability

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications by following the instructions in our emails.

To exercise these rights, contact us at support@theherbalteaco.com.

6. Cookies

We use cookies to:

  • Remember your preferences
  • Analyze site traffic
  • Support marketing efforts

You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

8. Security

We take reasonable steps to protect your personal information using encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. (Last Updated September 3, 2025)

10. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact us at support@theherbalteaco.com